Cancellation Policy

The short version

Plans change — we get it. If you need to reschedule or cancel a visit, just let us know as early as you can so we can offer the slot to another Plano customer. There's no charge to reschedule.

Rescheduling

To move your appointment, call us before your arrival window and we'll find a new time that works. Rescheduling is free.

Cancellations

You can cancel at any time before the technician arrives. A quick call is all it takes. The earlier you tell us, the easier it is to fill the slot.

Missed visits & same-day cancellations

If our technician arrives and can't reach the appliance — no one is home, there's no safe access, or the visit is called off at the door — a service-call fee for the trip may apply. We'll always tell you about any fee before it's charged.

Deposits

We don't ask for a deposit to book a standard repair visit. You approve the price on site, before any work starts.

How to cancel or reschedule

Call us at (214) 702-5280, any day between 7:00 AM and 11:00 PM. Have your name and appointment time handy and we'll take care of the rest.